How To Mine Twitter for Prospects & Customer Issues using HootSuite [video demonstration]
Did you know? The killer whale is the world's largest dolphin.

Do you use HootSuite for social media listening and engagement?

Then you might be interested in the following 11-minute demonstration video, which shows how to use the NeedTagger app in HootSuite to monitor Twitter for three types of business opportunities:

  1. Sales prospects – 1 stream per region
  2. Customer complaints – 1 stream per product line
  3. People who need your content – 1 stream per topic or blog post


Note: NeedTagger is FREE to try, but you will need a paid plan to use more than one stream at a time.


NeedTagger is an intent marketing (filtering) platform that helps you find and connect directly with people who need your content, products and assistance right now.

Our apps help front-line sales and marketing professionals save time and stay focused on social selling, content marketing and customer support activities.

Our API-based data processing service (in private beta) helps marketers gain deeper insights into their market and extract actionable events from noisy social streams.

Already use NeedTagger?  then:


For more articles like this, check out our new Flipboard magazine, "Social Selling"
  Check out our new Flipboard magazine, “Social Selling”


Social Selling is Like Water [video]
Did you know? Marine dolphins see quite well both below and above the water.

“This is Water” is a great video that will inspire you to look at your job in a new light.

Based on a unique commencement speech made by author David Foster Wallace to the 2005 graduating class of Kenyon College, the video points out that tedious, mind-numbing, personally risky & difficult jobs – like social selling and prospecting can be – don’t have to wear you down.

In fact, the same tasks that drive you crazy right now can inspire you to succeed and thoroughly enjoy your job – if you think about them, and your role in the world, in the right way.

This video was produced after David Wallace’s untimely death in 2008.

(thanks to Matt Bertuzzi of the Bridge Group for sharing this video today)

For more articles like this, check out our new Flipboard magazine, "Social Selling" For more articles like this, check out our new Flipboard magazine, “Social Selling”


The Flipboard Effect: What If They Never See Our Content?
Did you know? Dolphin teeth are used for grasping, not chewing. They have no jaw muscles for chewing.

It took Google thirteen years to fill the online marketplace with search-friendly customers and web-enabled vendors.

Today, blogging, social sharing and marketing automation are filling the marketplace with content – and most of it is crap.

In response, your customers and prospects are starting to use apps like Flipboard to filter the crap out of their media streams – then sharing only the best with others.

What is your strategy for dealing with this shift in buyer behavior?

For more articles like this, check out our new Flipboard magazine, "Social Selling" For more articles like this, check out our new Flipboard magazine, “Social Selling”


Content Marketing Takes Off

During the past five years, content marketing has become a respected field in marketing. Spending on content marketing technologies is surging – dramatically:

  • The Content Marketing Institute reports that 45% of marketers will increase their content marketing budgets in 2013; the CMI now has 38,000 subscribers
  • eMarketer says that content marketing has become the top digital marketing priority for 2013
  • AdAge reports that 81% of marketers have content marketing in their budgets for 2013

The adoption of content as a marketing tool is a big reason that marketing automation vendors like Hubspot, Demandforce, Marketo and Eloqua (now Oracle) are growing like weeds:

  • Hubspot recently announced that sales of its all-in-one inbound marketing suite rose 82% in the past 12 months to $52 million. Total customers increased 42%, indicating strong pricing power.
  • In Marketo’s IPO filing, just released, they reported 80% growth on $58 million.

All of a sudden, it seems that companies of all stripes are hungry to learn content publishing, targeting and distribution practices.  Their aim?  to create and market timely, quality content in a coordinated fashion across multiple digital channels including email, web, mobile and social. So customers find them, instead of the other way around.

Blame It On Google

Google started all of this when they launched PageRank and created the first content marketing industry: Search Engine Marketing.

For the first time ever in a public setting, Google offered a convenient way to both find the content we need and to market our content (website) to those who need it.

Today, Google understands and benefits greatly from the shift in behavior they enabled.

Google also knows that content marketing and social media are tightly linked during branding, shopping and research activities. This is why they continue to tweak their page rank algorithms to prioritize high-quality content that is frequently shared by others.  The Penguin release in April, 2012, focused on prioritizing quality content, and the more recent Panda release started incorporating social signals into search engine rankings.

Google’s adoption of social signals is huge. It forces businesses to start sharing ever-increasing amounts of high quality content in social media – or risk losing the attention of their market.

I think the recent Google algorithm changes is the biggest reason every business is now scrambling to get their content/inbound marketing act together. So blame them.

The End of Cold Calls?

It is clear that buyer behavior is changing in most industries. And the pace of change seems to be accelerating.

In our personal quest for economic independence (and better deals), we all seem to be choosing to rely more and more on web sites, search engines and social networks to guide our decision making.

Ask any B2B marketing or sales professional, and they will tell you that an increasing number of prospects are ignoring sales calls in favor of researching their options online.

Ask any consumer brand marketer, and they will tell you about the declining effectiveness of traditional media and direct mail.

Now, this isn’t necessarily a bad thing for people who hate cold calls (on either side).


The Rise of Marketing Automation

To meet the demand for more efficient content marketing, over 20 marketing automation vendors including, MarketoHubspotEloqua and DemandForce now offer sophisticated platforms that help companies of all sizes manage email interactions, publish and track content and manage social media marketing in an integrated fashion.

Their common business purpose is to help marketers create and distribute high-quality content to the right audience at the right time, with lead capture features and metrics for every step in the conversion process.

But, as VentureBeat recently explained, there is a dark side to marketing automation: by making it easier for more companies to publish more content more frequently, every potential customer now now must sift through a LOT more content in social streams and in search engine results.

Social Sharing Ups the Ante

Due to the content-sharing behavior that buttresses most social networks, it’s only natural that social media marketing, content marketing and marketing automation are all joined at the hip.

Today, most marketers know that if you’ve published good quality content on your website or blog, then you ought to be sharing it in social media as much as possible.

But marketing content to search engines is quite different than marketing content in social media.

Search engines wait for someone to ask them a question; social media streams are endless rivers of content that flow fast. Keeping your message in front of a socially-active audience takes a lot of timing and publishing skill – and reams of fresh content.

In other words, social sharing has increased the content marketing challenge by at least one order of magnitude.

Harvard Business Review has even piled on, to remind us that Marketers Are Not Publishing Enough Content.

With social media marketing becoming a standard budget line item, marketing automation vendors are beginning to add social prospecting and social publishing features.  For example,

  • Marketo, Eloqua and Hubspot offer social media publishing and content sharing features.
  • Most marketing automation tools offer social network/account integration features like follow-me buttons in emails, one-click publishing of content to social networks and traffic analytics for social media posts.
  • Leading marketing automation vendor, Act-On, offers a keyword-based tool called Twitter Prospector that customers seem to love (see comments on blog post)
  • Hubspot recently released their Social Inbox tool that lets you follow your marketing contacts in social media, and when they use certain keywords
  • LooptFuse (a marketing automation platform) and NearStream (a social media lead monitoring tool) recently merged their companies
  • Hubspot and HootSuite recently announced #ClosedLoopSocial, a product integration designed to improve content marketing and lead generation efforts around existing contacts

How Much Content Can We Take?

Using marketing automation and content marketing technologies, now any business can be both a publisher and a distributor of content in multiple channels. In social networks, a single piece of content can get shared 100s of times a day.

But:  in a world where personal attention is limited – and the volume of content is exploding – how does one compete?

Velocity Partners recently published a humorous but spot-on analysis of where we are headed next in content marketing.  It paints a picture of a market FLOODED WITH CONTENT, where only the absolute best will attract attention.  The rest will be white noise.

If you want confirmation of this, take a look at what the most successful social media brands are doing today.

James Gross, co-founder of digital content-marketing startup Percolate, noted:

Red Bull is creating 100-200 tweets per day. It’s a leading indicator of where brands have to go. I’m fine with the newsroom metaphor [for brand marketing] if it leads us to brands creating more relevant content.

But here’s the rub for most marketers:  not everyone can create high quality content all the time.  Not everyone can be the life of the party.

Jane! stop this crazy thing!

Fast-forward this trend a few years, and it becomes clear that there will be waayyy more content flying past our eyes than we’ll ever have time to consume.

The implication of this crappy content conundrum is easy to see.

The long-term challenge for marketers is not to publish great content.  The real challenge is on the demand side:  how will we get our content through personal media filters?

In other words, you can push all the great content you want onto the web and out to customers via email, but if people aren’t searching the web or checking their emails for fresh content any more, it’s not doing you much good.

And this is exactly what’s happening.

jane stop this crazy thing

Get Ready To Be Filtered

The competition for who gets to filter media for our consumption is fierce.

Over the past 100 years, responsibility for filtering & curating the media we consume has moved all the way from the supply side to the demand side of the media supply chain.

Control over media has moved from authors; to publishing conglomerates,  distributors & retailers (Amazon & Comcast); and, to digital media aggregators (Huffington Post and Netflix).  Most recently, control has begun shifting to social networks (Facebook).

On established social networks like Facebook and Twitter, we are already past the content saturation point for most users.  Consider:  

  • If we actually saw all of the content shared with us by our friends and the Likes we have access to on Facebook, we would quickly be overwhelmed by our Newsfeed.  So, Facebook uses EdgeRank to throttle the messages we receive from our friends. 
  • On Twitter, power users receive thousands of tweets an hour in their stream. So they rely on tools like HootSuite and NeedTagger to filter the fire hose for signal.
  • To try and retain their position as media curators for their users, Twitter, Google+ and Facebook continue to re-design their interfaces to provide a more efficient media consumption experience.

Today, the consumer is assuming control.

The widespread availability of personal media curation apps like Pinterest, Tumblr and Flipboard are making it easy for your prospects and customers to filter and curate their own media streams.

Why go to ANY website for your content, when you can carry a media curation app around in your pocket?

Given the extraordinarily fast rise in users of these apps, it seems pretty clear that people like controlling what they read.

For example, take Flipboard.

(Full Disclosure: I am an investor in Flipboard).

flipboard 86174v5-max-250x250

Flipboard’s recent 2.0 release ups their game as a mobile-friendly way for people to filter (curate) any type of content, then share what they like best back to their personal networks (ie, stronger social signals). Using Flipboard 2.0, I can follow people I trust and subscribe to topical magazines published by professional curators to get all of the content I need – music, video, photos, short form and long form content, whatever. I can even shop there.

Personal curation platforms are booming as a category. Twitter (+200mm users in 7 yrs), Flipboard (+60mm users in 3 yrs), Pinterest (+40mm in 3 yrs) and Tumblr are redefining how people find and consume content in all its forms.

This shift in behavior is occurring really quickly, too. For example, Flipboard just announced they grew from 20 million to over 50 million users in the past 6 months.  Flipboard is a mobile-only app!

Perhaps most ominous is the fact that Google is clearly trying to eliminate the need for people to search for content (at all).  As evidence, check out Google’s announcements at I/O 2013.


google-io-keynote-2013 by Mashable

Google is clearly working hard to enable consumer experiences that are best described as serendipitous (one term for this type of technology is ambient intelligence).

Google expects us to all rely upon a select few web services who know what we want to deliver important content and information to us, when we need it. Without forcing us to search or ask for it.

Features like this are already embedded in many of Google’s strategy platforms such as G+, Google Glass, Google Now, etc.

How Should Marketers Respond?

In our opinion, there are three competencies that modern marketers must master to thrive in an era of customer-filtered content, as follows:

1. Content Curation: build strong in-house content curation (not just publishing) skills, so you can publish the Flipboard magazines and Pinterest Boards your target market wants to follow.

2. Customer Acquisition (Digital Direct Marketing): get very good at mining web apps, personal curation platforms and social networks for customers. This means getting really good at data mining (identifying prospects you want to target), maintaining an active presence on every network that matters to your business; and, buying native ads on the apps and networks your customers use most.

3. Real-Time Marketing Optimization: you must ensure that you rank high in the search-like web services that your target customers rely on for real time/personalized recommendations – services such as Google Now or anything built on top of Google Search, for example. Many of the principles of SEO will remain sound (great quality content, domain authority, etc.).  But traditional SEO will no longer be enough.  You are going to have to get to know each web service and social network on an intimate basis, and you’ll have to optimize each according to your unique requirements.


The age of content marketing and noisy streams has arrived. Your customers and buyers are finding new ways to filter-out your content. What is your strategy for dealing with this change in buyer behavior?


How We Can Help

NeedTagger is a customer acquisition platform that helps marketers sift through noisy social streams to identify meaningful customer engagement opportunities for their business.

Our approach is the exact opposite of “spray and pray”; instead, we help you find and connect with people who actually need your content, products, services and assistance right now.